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Reviews

HGS Self Storage

4.95starstarstarstarstar_half
(75 Reviews)
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Waco

4.95 Rating - 75 Reviews
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Harold H Forward

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on google Friday December 25, 2020
This reviewer did not leave a comment about their rating.

Chris Norris

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on google Friday December 11, 2020
I never really post reviews unless i'm just somewhat amazed by something. And I have posted a review already when i first started renting my unit. Well I'm back again to say how awesome the employees are with this Company. They go out of there way to help you out and you just don't get that these days. Its like everybody hates their Jobs or something. Well I must say that Casey with the online chat is the Awesome one today . I was totally satisfied with my chat. And my concern was promptly handled . So if i was the owner of this well managed and neatly kept establishment id be thinking really hard on some nice Christmas gifts for my employees. But I'm sure thats under control cause a business with happy and helpful employees has an Awesome Owner to work for. So yall keep it up and Have a Merry Christmas and a Happy New Year.

Raheel Shahnawaz

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on google Tuesday December 01, 2020
Great customer service. Was able to get everything taken care of over the phone. Everything was throughly explained A-Z. Glad I went with them!

Steve Loyd

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on google Tuesday December 01, 2020
When she puts you out check in with HGS to store your sh#@ Thanks HGS😃

Cameron Minor

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on google Tuesday December 01, 2020
Robin in the office is awesome!! I signed up online, bought the wrong storage....came to the facility she fixed my mistake and got me setup quick and easy!

christie mccoy

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Very friendly service

Lorena Hernandez

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Excellent costumer service! Robyn, the manager, assisted us like we were family. She went above and beyond to get us the storage just right for us.

Yolanda Warner

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Love it from the beginning....Contactless setup!! Quick and easy forms...

CHRIS NORRIS

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First id like to say i reserved this unit and got an immediate response which made this super easy to rent this place. But I on my end had a few set backs as to making the check in times I had set. I had started thinking that im really upsetting this person because of my rescheduling. But i was so wrong Robyn Ware the Property Manager there is just Awesome. I thought i was gonna get the third degree instead i got a free lock for my building. How awesome is that? And its a good lock not some cheap lock. So after getting the lock and going over the do and donts everything went as planned and the price i was quoted was spot on and no surprise charges or anything. So after we wrap that up she follows me out to my unit and shows me where its at and wants to make sure that the unit is clean and swept out and ready to move in Well it did need some sweeping i mean i could have just.dealt with it it wasn't bad at all but when.she was done it couldn't have gotten any better. She then informed me what to do in case of emergency if one was to happen. Then also to tell her if i seen any 4 legged critters of any kind ,color or size because they have a regular exterminator scheduled that does his thing to keep it nice and pest free. Also the unit i received was like all metal.walls and ceilings and very well constructed to where i don't think one of them grey fuzzy creatures can make his way in my unit anyway So that's a big plus i think and that about sums it up .I am very happy i chose HGS Self Storage and I highly recommend if your needing a clean and rodent proof unit ..Reserve one here, you'll'll like it. I do. And im a little on the picky side.

Me You

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Moving is hard, especially in triple digit heat. The friendly staff of HGS Storage make it feel like a breeze, though. I recommend this storage location to everyone in or near Waco, TX.

Sherry Sodic

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Very friendly and accommodating. We reserved a smaller unit and on moving day realised we needed a larger unit. The woman who helped me was super helpful in changing my reservation. The unit was clean. When it was time to move out the same employee helped me close my storage account. I highly recommend HGS.

Eunice Caballero

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Thank you!!

Andrea Persilver

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Robin was a very cheerful and sweet women, I was on a mission for a last minute storage unit and she was able to get me right in and set with a unit and price was alot better then most the other storage places on Google. Thank you Robin for helping me and making it so easy, you are definitely someone I will refer to.

David Schaefer

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Rebecca Marinero

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Dwight Peterson

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Paige Mage

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Great office staff was able to switch from one unit to a larger one very easily. The units are very fair priced and are very clean

Jordan Guerra

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I’ve used them twice now. So lovely and courteous

Collin Erickson

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Great experience. Very friendly office staff, complimentary lock and key, very competitive pricing. My unit was the cleanest I’ve ever seen a storage unit. Can’t say enough good things about HGS in Waco.

Russ Leone

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The lady actually transferred my storage unit to one where it would be easier access to back a UHaul into at no additional charge!

Daymon Gonzalez

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Had a wonderful experience!! The front desk lady was nice and helpful!!

Joshua Dunegan

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The service is extremely fast and convenient. I reserved my unit online then went to the office the next morning and was wrapped up in literal minutes! Thank you all

rahul kabariya

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Dennis Owens

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Showed up after 5:30 and needed storage asap! Robin put me in a 10x10 with ease. She went out of her way to insure that my gate code worked and was friendly and the paperwork was fast and simple. Thank You Robin for your help.

Karen Olsen-Powers

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Andrea Keeney

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Daniel Witzel

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24/7 gated access, slated grounds so lower risk of flooding, reasonable prices, and good units overall.

Rods Goldmyne

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Tonya Grant

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Roxanne Gonzales

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The best customer service and very cheap pricing. Online reservations to lock in your price and reserve your unit

katie blackard

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Marilynn Guerrero

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Manager was very friendly and helpful!

Monica Ramirez

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Michael Jack Watson

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Professional staff, clean property, and courteous every time I called... Matt and his crew went above and beyond my expectations. The unit was safe from pests and weather, and secure from the public. I always felt safe when I went to my unit day or night. Besides all those thinks, the unit was less expensive than most others in town. I set up auto drraft payments, and email notifications of my invoices. It was ALL super simple and efficient. I basically didn't have to worry about anything because hgs took care of everything before I even thought of it. I will use hgs again! I would for sure recommend this company and specific location to anyone needing short or long-term storage. Mjw 7/2019

Sooz

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Very helpful and friendly! I got set up, stored up, and back on my way quickly! Would recommend. For sure, duuuuude.

Steven Hill

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Mel Juarez

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Robyn was very informative and took the time to show me storage area. Did not have to wait long all fine within a few minutes. Thank you..

Jamie Fortin

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Daniel Gosselin

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Alyssa Van Vossen

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Alexis Harrison

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Wonderful place! Alex was so helpful and informative when I stopped by. This place has Great prices! I definitely recommend HGS Self Storage if you are looking for a place to store your items.

Kenzie McKay

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Kole McKay

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Garret Harrison

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karen bone

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Juan Carlos Esparza Ochoa

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Deanna

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Excellent over the phone and in office customer service. The property appears secured. The storage unit was clean. The property was clean. The process of renting storage unit was super easy.

Carol Valentine

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Bill Myers

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Exactly right place to go. Good people at this great location!

Emily Crew

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Isaiah Thomas

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We went there to find a storage space and they had alot of space for our things an the only problem i had was the key got stuck and it took a little strength to pull it back

Kngc Llas

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Gina Ragain

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John Loya

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Manager was awesome! Took care of everything quickly and professionally. Great prices!

Elsie Kageler

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Jake Resendez

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Luecke Crew

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Amazing service! My mother and I rented a unit today and Matt got us in and out the door super fast and was an amazing help!! I will never go to another storage place again. Keep up the great work!

Jeremiah

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New management is a breath of fresh air! Just switched from a small unit to a larger unit and he made it extremely easy and worked around our schedule to let us transfer our stuff. Thank you!

Lynn Myers

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Management was very welcoming and efficient. Unit was clean and rates are reasonable. I will definitely use again and encourage everyone I know to.

EJ Simplicio

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Very clean & safe, with friendly staff and online bill pay was easy to use.

John Cameron

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Great prices, clean and secure!

Rebscca Sheffield

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Ms. JOYCE IS ALWAYS DELIGHTFUL N SO FILL OF LIFE.

Amelia H

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Diane Rivera

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I recommend HGS storage they make you feel like family...

Mike Brown

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JR WaCo

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The lady that works at the front was very nice & helpful...always has been for the many years I've been renting a storage unit from this place... I think the after hours customer service is hilarious though... It seemed as if I was calling a pharmacy or after hours doctors office with the way they answered my call... I didn't realize storage unit companies now have calling centers that are located offshore!! lol

Misty Brown

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Samantha Backer

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Beth Hetterick

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Deniece Haywood

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