Reviews

I had a good experience today at HGS storage on Mall Drive, Waco,Tx. The lady was very efficient and kind. Thank you for having good people working for you. I especially enjoyed the gate being open all day to get in and out quickly.

Would give 5 stars if it weren't for the recent hour change! I have to take off work in order to visit my unit now which completely takes away the convenience of having the unit. Patiently waiting out this month until I can get my things into a different facility. Closing at 6pm every day and not even open Sundays makes it impossible

This is place is surprisingly clean and well kept! It's hard to tell from the outside but inside it's rather nice! Some of the doors are sun worn but that's normal. They gave me a lock, keys, everything I needed to get started. Knew who I was at the door. Great service.

It was very easy and fast to lease a unit. Staff is very helpful and respond quickly to your needs. I am pleased with the service and their prices also the convenience of 24 hours availability to my unit.

Super nice people that's willing to help

Been with them since 87

I like the options on their website to check storage units availability, several unit sizes, and affordable. I was able to select a unit purchased storage setup gate code pin and review and sign all documents. EVERYTHING all online without needing to call to reserve or having to meet in office. Saved time and felt the website really accommodate my expectations and was simple to complete Thank you

Very happy with the facility and especially the staff. Very responsive and easy to work with. Zero problems when I was done with my storage unit….they could have charged me a full month’s rent when I forgot to tell them I was out, but they refunded my month’s rent payment and didn’t charge me! Great people to work with. Will definitely use this facility again and again.

Fast, easy, and cheap.

Very clean, with reasonable rates and Robyn is great with customer service.

Great lady and excellent service

Friendly and easy to work with!

Awesome manager, awesome place.....unfortunately had to store all my stuff for almost a year and so glad I chose this place....Robyn was extremely accomodating and truly cares about meeting your needs.....the property is safe, clean and well lit with 24 hr gated access.

Robin was delightful to work with and a big help.

I called regarding renting a unit for the summer. My questions were answered promptly and professionally. The rate was better than others. Today, I received a call stating since I vacated my storage unit earlier than my contract, I will be receiving a refund.

Awesome and so helpful!!😃

The management was good, and the lady is very professional , also helpful. Was a great place in general. Would definitely recommend to family and friends.

Great place has always been my go to storage never ever have had issues

Very nice sweet lady working in the office. Never had any problems with her.

Great customer service. Customer reassured of safety and comfortable with storing belongings on the property.

I liked her personnality n the way she handles her business..she explains everything..ty..

Great experience! Robin told me everything I needed to know. Unit was clean and ready for us to move stuff in. Lock was included too. Thanks again!

Robyn was absolutely amazing!!!! She was so friendly, professional and just lovely to work with! The 5X10 was just perfect for my Baylor student’s items for summer storage!!!

The Landlord Was Nice and Friendly and Very Helpful Im Happy.

Friendly 😊😊😊😊😊

Good business very good people and friendly ,I asked a question and they got RIGHT BACK to me with a answer 😁

So far I've had a good experience with HGS Self Stoage the lady in the office on the Stoage sit was very nice and very helpful and not to mention very funny she had me laughing the whole time that I was there so good job HGS

Awsome lady runs this place robin super helpful!!

Very helpful!!! The storage units here are great! I looked at multiple units before settling on the one I rented. All were clean and well taken care of. I highly recommend this place to anyone looking for secure storage.

I was so relieved that I was able to pick a unit, make my own gate access code & pay online. Especially on a Sunday. The property manager Robyn was very friendly and made me feel like a person not a storage unit #. Thanks

Awesome Manager 😍

They really take care of your belongings while their in storage

(Translated by Google) Excellent assortment of rental accessories from uhaul here they have everything very complete (Original) Excelente surtido de accesorios de renta de uhaul aquí tienen de todo muy completo

Great storage place! Would recommend to everyone! Super nice staff! If I needed a storage unit again, I would definitely go here!

Excellent Service. Clean storages!

I never really post reviews unless i'm just somewhat amazed by something. And I have posted a review already when i first started renting my unit. Well I'm back again to say how awesome the employees are with this Company. They go out of there way to help you out and you just don't get that these days. Its like everybody hates their Jobs or something. Well I must say that Casey with the online chat is the Awesome one today . I was totally satisfied with my chat. And my concern was promptly handled . So if i was the owner of this well managed and neatly kept establishment id be thinking really hard on some nice Christmas gifts for my employees. But I'm sure thats under control cause a business with happy and helpful employees has an Awesome Owner to work for. So yall keep it up and Have a Merry Christmas and a Happy New Year.

Great customer service. Was able to get everything taken care of over the phone. Everything was throughly explained A-Z. Glad I went with them!

I reserved a unit online last night. Knowing they closed at 12:00 on Sat, I arrived at 11:35 but waited 10 min for anyone to let me in. I had rang the bell and called the number, but no response initially. Finally was granted access where I was told "Youve got 15 minutes." A plumbing issue at home had waylaid me earlier so i didnt want to be a no-show. Just wanted to see what was available. I gladly would have returned Monday, but wasnt given a chance to say so. I was told they dont see the online inquiries until the next day. Ok... She told me a 10x15 is "about this wide and this long". I mentioned I'd be moving out of a big unit where I used to keep my boat.. "We dont allow boats!" Ok, let me finish my sentence, I said used to keep my boat. No more boat, no more need for big unit. Was just trying to make convo after my rude greeting. Anyway, apparently they didnt need or want my business and I said so, and was glad to find that out early. Very disappointing, as this would have been the most convenient location for me. No reason to jump down my throat. Rudest service I can remember getting anywhere. Anytime someone says theyre looking for a self storage unit, Iwill definitelt not recommend this place. Update: the manager called, apologized, and made me an offer I could not refuse. This was same day, if I’m. It mistaken. Sorry I did not update before now. This other location in Hewitt is run very effectively. Anything would be an improvement to the original location but they did a good job in Hewitt.

When she puts you out check in with HGS to store your sh#@ Thanks HGS😃

Robin in the office is awesome!! I signed up online, bought the wrong storage....came to the facility she fixed my mistake and got me setup quick and easy!

Very friendly service

Excellent costumer service! Robyn, the manager, assisted us like we were family. She went above and beyond to get us the storage just right for us.

Love it from the beginning....Contactless setup!! Quick and easy forms...

First id like to say i reserved this unit and got an immediate response which made this super easy to rent this place. But I on my end had a few set backs as to making the check in times I had set. I had started thinking that im really upsetting this person because of my rescheduling. But i was so wrong Robyn Ware the Property Manager there is just Awesome. I thought i was gonna get the third degree instead i got a free lock for my building. How awesome is that? And its a good lock not some cheap lock. So after getting the lock and going over the do and donts everything went as planned and the price i was quoted was spot on and no surprise charges or anything. So after we wrap that up she follows me out to my unit and shows me where its at and wants to make sure that the unit is clean and swept out and ready to move in Well it did need some sweeping i mean i could have just.dealt with it it wasn't bad at all but when.she was done it couldn't have gotten any better. She then informed me what to do in case of emergency if one was to happen. Then also to tell her if i seen any 4 legged critters of any kind ,color or size because they have a regular exterminator scheduled that does his thing to keep it nice and pest free. Also the unit i received was like all metal.walls and ceilings and very well constructed to where i don't think one of them grey fuzzy creatures can make his way in my unit anyway So that's a big plus i think and that about sums it up .I am very happy i chose HGS Self Storage and I highly recommend if your needing a clean and rodent proof unit ..Reserve one here, you'll'll like it. I do. And im a little on the picky side.

Moving is hard, especially in triple digit heat. The friendly staff of HGS Storage make it feel like a breeze, though. I recommend this storage location to everyone in or near Waco, TX.

Very friendly and accommodating. We reserved a smaller unit and on moving day realised we needed a larger unit. The woman who helped me was super helpful in changing my reservation. The unit was clean. When it was time to move out the same employee helped me close my storage account. I highly recommend HGS.

Thank you!!

Robin was a very cheerful and sweet women, I was on a mission for a last minute storage unit and she was able to get me right in and set with a unit and price was alot better then most the other storage places on Google. Thank you Robin for helping me and making it so easy, you are definitely someone I will refer to.

Great office staff was able to switch from one unit to a larger one very easily. The units are very fair priced and are very clean

I’ve used them twice now. So lovely and courteous

Great experience. Very friendly office staff, complimentary lock and key, very competitive pricing. My unit was the cleanest I’ve ever seen a storage unit. Can’t say enough good things about HGS in Waco.

The lady actually transferred my storage unit to one where it would be easier access to back a UHaul into at no additional charge!

Had a wonderful experience!! The front desk lady was nice and helpful!!

The service is extremely fast and convenient. I reserved my unit online then went to the office the next morning and was wrapped up in literal minutes! Thank you all

Showed up after 5:30 and needed storage asap! Robin put me in a 10x10 with ease. She went out of her way to insure that my gate code worked and was friendly and the paperwork was fast and simple. Thank You Robin for your help.

24/7 gated access, slated grounds so lower risk of flooding, reasonable prices, and good units overall.

The best customer service and very cheap pricing. Online reservations to lock in your price and reserve your unit

Manager was very friendly and helpful!

Professional staff, clean property, and courteous every time I called... Matt and his crew went above and beyond my expectations. The unit was safe from pests and weather, and secure from the public. I always felt safe when I went to my unit day or night. Besides all those thinks, the unit was less expensive than most others in town. I set up auto drraft payments, and email notifications of my invoices. It was ALL super simple and efficient. I basically didn't have to worry about anything because hgs took care of everything before I even thought of it. I will use hgs again! I would for sure recommend this company and specific location to anyone needing short or long-term storage. Mjw 7/2019

Very helpful and friendly! I got set up, stored up, and back on my way quickly! Would recommend. For sure, duuuuude.

Robyn was very informative and took the time to show me storage area. Did not have to wait long all fine within a few minutes. Thank you..

Wonderful place! Alex was so helpful and informative when I stopped by. This place has Great prices! I definitely recommend HGS Self Storage if you are looking for a place to store your items.

Excellent over the phone and in office customer service. The property appears secured. The storage unit was clean. The property was clean. The process of renting storage unit was super easy.

Exactly right place to go. Good people at this great location!

We went there to find a storage space and they had alot of space for our things an the only problem i had was the key got stuck and it took a little strength to pull it back

Manager was awesome! Took care of everything quickly and professionally. Great prices!

Amazing service! My mother and I rented a unit today and Matt got us in and out the door super fast and was an amazing help!! I will never go to another storage place again. Keep up the great work!

New management is a breath of fresh air! Just switched from a small unit to a larger unit and he made it extremely easy and worked around our schedule to let us transfer our stuff. Thank you!

Management was very welcoming and efficient. Unit was clean and rates are reasonable. I will definitely use again and encourage everyone I know to.

Very clean & safe, with friendly staff and online bill pay was easy to use.

Great prices, clean and secure!

Ms. JOYCE IS ALWAYS DELIGHTFUL N SO FILL OF LIFE.

I recommend HGS storage they make you feel like family...

The lady that works at the front was very nice & helpful...always has been for the many years I've been renting a storage unit from this place... I think the after hours customer service is hilarious though... It seemed as if I was calling a pharmacy or after hours doctors office with the way they answered my call... I didn't realize storage unit companies now have calling centers that are located offshore!! lol

I had placed my household and personal items in a storage unit with HGS Storage for 7 months and was completely satisfied with the service I received. The office manager was very helpful in all of my storage needs. The unit kept my belonging safe, dry and most of all we felt comfortable that with the security gate our my things would be in good hands. The location off New Sanger Road was my perfect location. The storage unit price per months was on the average price in Waco. My sister is renting from the l9cation on Hewitt. Thank you HAG. I would most defiantly use this company again if I needed to.

Joyce is a very nice and welcoming lady. They have 24 hour gate access with very clean storage units.