Reviews
HGS Self Storage
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(231 Reviews) Hewitt
4.92 Rating - 156 Reviews
I don’t need storage too often in my life. This one I chose for location. Great management, very organized! A 3 month good experience with 3 storage units!!
Greg with HGS was incredibly helpful with getting setup. Highly recommended.
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Great storage facility...safe with gated entry and climate-controlled buildings. Lee in the office is very friendly & helpful. Definitely recommend!
Awesome management on Hewitt dr
Sabrina S
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They are very nice and reasonable
Rosa Duch
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Good customer service, easy system.
GODs Will
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chellani chambliss
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Kim Flanagin
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Great service! Unexpectedly had to store a vehicle. Very helpful. Phone calls returned immediately. Setup and process to get a storage spot went smoothly. Very clear directions on how to get into the facility after hours. Management is wonderful. Would use them again!
Greg Kunze
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Great storage clean climate controlled. 24 hour access
John W
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Fair prices. Fenced perimeter. Good location. Roommate has a unit. No issues!!
DHANE THE GREAT
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Laura Kenney
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Fast and easy service.
Keep Pushing LLC
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Keith Kilgo
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jeff cardwell
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Johnny Curry
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My experience was a great one with HGS Self Storage! Very friendly and totally professional. I highly recommend HGS to all my froends!
Stephanie Barrow
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Rick Stives
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Excellent service from Mr. Lee Mull.
Russell Jones
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There are a lot of options when it comes to storage, but HGS Storage in Hewitt is the best I have come across. The process of signing up for my unit was quick and easy and the staff on location were very nice and extremely helpful. The units were clean and well kept but most importantly I left feeling like my belongings were safe. I would definitely recommend them for anyone in need of storage facility in the Waco or Woodway area.
Tyra Coleman
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Jennifer Mills
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S.P.
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Jennifer Goodson
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Mark Thomas
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Jillian Morris
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This place was great. The management is nice and friendly. Would definitely recommend!
Tony Garcia
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Very nice customer service. Guys are very helpful and honest.. Good prices and reasonable units.
Charles Hoseason
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Easy account setup via their website. Perfect considering the current pandemic.
Tyler Narvaiz
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Great customer service!
Scott Talley
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All my experiences were good and the folks were friendly and helpful.
William Heck
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Tia Barcelona
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I chose HGS Storage in Hewitt based on the reviews previous customers left. The reviews were extremely accurate. Lee has been so helpful in helping me choose the correct size storage unit; very customer service driven especially during these difficult times. I am very happy to see that customer service is still a priority with businesses. Thank you HGS - Hewitt Team! I am happy and comfortable with my storage choice.
Richard Strong
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Allison Turner
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Tim Taylor
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Nancy Kunze
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great mgmt. with nice updates for payments and receipts.
Luci Almanza
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Friendly and courteous staff. Great service. Answered all our questions.
Jennifer Winniford
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Have experienced nothing but great customer service and very friendly. Thank you Greg Burt for everything. Sincerely, Jennifer Winniford
Kendra Palmer
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Ed Dawkins
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Melissa Ann Driskell
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Tonya Hodge
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Leticia Quiroga
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Jack Mester
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Storage units were clean and dry. The people at HGS were friendly and helpful. Got me in and out in just a few minutes.
Mary Richardson
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The location was closed for walk-ins, but promptly called me back and completed the needed paperwork via phone and email. The paperwork was easy to complete and we were able to get the space we needed that same day. Thank you!
Coach Jarrod Smith
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David Kasimirs
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John Hopkins
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Me _ Be _ Ballard
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Katelyn Gemenden
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steve atwell
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American Warrior
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Guys this place may not seem up to date but don't be deceived the space is big and they are absolutely the best customer service and heart warming group of people! I rate this place a 5 because of the fact they take care of you and free pallets for the dry units!! Not to mention 5 min fast sign on for paper work!
Bruce Lovesmith
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Randy neigel
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Meghan Green
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Scott Brown
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The agent was very friendly and polite. He explained everything in detail and made sure I was comfortable with all company policies and fees. Highly recommend for anyone looking for indoor or RV storage.
Vickie Willett
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Very helpful, free lock, gave good directions, wonderful experience
K R
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Fast, friendly, 24/7 access, great price.
Jessica Moreno
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Greg was very kind, courteous, knowledgeable, & funny. He made the process very easy.
mtb. blake
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Heather Franco
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Jess Webb
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Greg made the detailed enrollment process easy and clear. I am very pleased.
Allan Dson
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Kathy Finley
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When I arrived in the office for the first time, the managers were both aware of the reservation I made on-line. Lee helped me with the necessary paperwork which we finished quickly. He even helped me set up auto payments. Both Lee and Greg were friendly and gracious. A quick tour of my storage unit along with instructions on how the security gate works and we were finished! I feel confident that my belongings will be safe and in good hands!
April Jones
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noah gutierrez
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Lindsey Rogers
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marcos cordero
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Lisa Marie
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Crystal Griffith
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Great customer service. I would recommend this storage place to anybody
Dave Hamilton
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Scott Davis
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Super polite excellent service. Got me a unit and returned my rental truck in all of 20 minutes. Will definitely return in future.
Todd Siverling
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Best people ever. Very helpful. Wonderful, safe place to store.
Caleshe Voges
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Lee and Greg at HGS are amazing! They are great to work with and always friendly!
Everett Ashbey
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Kristy Davis
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Sofia Sandoval
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Coco Franklin
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Excellent customer service! I have used this facility more than once!!! They also have great pricing for large units.
Chantell George
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Greg was really nice and helpful. He explained everything thoroughly and patiently.
Terry Broome
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Crell Johns
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Mr Burt provide high level service. He suggested I consider a larger unit based on what I need to store. He suggested it not to up sell, but to provide me options. Mr. Burt was also extremely thorough regarding the procedures. I would highly recommend giving HGS your storage business in the Waco area.
Jessie Rodarte
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They are courteous, quick, and kind!
Garrett Allen
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Painless process, good price. I Recommend
Sherry Kimball
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Richard Reflogal
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Very friendly and professional on site staff. I’m confident that stored items will be safe and secure as there is on-site after hours staff. Call center staff was professional as well when scheduling appointment. Units and area were clean and well organized. I would certainly recommend HGS Self Storage for storage units as well as boat/Rv storage.
K. C.
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Karla Abalos
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David Perez
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Mr. Robert R.
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Great friendly staff. Nice large property and good large units.
Bekkah Rhodes
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Really helpful! Got me into a unit within an hour of contacting them. Clean facilities
Jessie Grant
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S W
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The people who run this facility are amazing. It feels like you’re leaving your stuff with family, except you don’t have to worry about anyone going through your stuff. 😂 They are helpful, kind, genuine, down home people. I highly recommend them.
Charlie Moon
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Greg was great!! He was very quick with the whole process of the rental agreement and made certain that we understood every aspect. I could not have asked for a smoother transaction. Unit is in good condition and the whole storage complex was clean and clear of obstacles. Very simple to navigate.
Lucy Watkins
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The guys in the office were helpful and made it all simple. It only took a few minutes to pay and get the contract done. I can pay future months rent online. This is the 2nd time I’ve used their facility. It’s all clean and well maintained. I highly recommend this storage facility!
Dedra Terrell
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Eric Jarvis
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Great place, great people, made me feel extremely welcome.
Robin Kleppetsch
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Sharon Hittle
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Was greeted when i went in. They understood what i wanted. Polite in every way.
Dennis Wolfshohl
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Very fast transaction. Customer service was outstanding. Storage unit was clean and very nice.
Steve Kepple
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This has been a very pleasant experience working with HGS. They have been friendly, helpful and very professional.
Roberto Santos
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ssanderford63
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Got in and out fast when acquiring the unit, friendly, competent staff in a convenient location. Highly recommended.
Charles Bledsoe
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Victoria Verner
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Melissa Killgore
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The manager helped me kill 3 birds with one stone! This place is a jack of all trades. I got boxes a moving truck and a storage shed. But that’s no even all they have they also have tape locks Ect. I want to say thank you for making my move so much easier for me!!
Stacy Johnson
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James Glenn
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Cheryl Brown
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These guys weer very professional and helpful!
Judy
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Bill Kliewer
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Stan Swiatek
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HGS In Hewitt gave me convenient, accessible, clean and secure storage for my worldly possessions as I transitioned my career to Waco. The manager Greg was professional, friendly and totally understood what I needed before I needed it. He worked with me for both climate controlled and non-climate controlled needs. Then offered up a truck rentalwhen I needed to move my stuff to my new home. Auto billing and email communications were seamless. The price was right!!! These guys are great. Highly recommended!!!
Gary Samuelson
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Pleasant management and smooth leasing process. Covered parking is in excellent shape
Paul Cantrell
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Ronda Zmeskal
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Seth Harrison
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Garrett Taylor
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Great customer service and atmosphere. I am confident my personal items are stored safely; great value for the price.
Ryan Hinkle
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Jenet O'Bryant
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Tammy Carberry
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Fast easy. Friendly staff
Rebecca Chulhan
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Heather Lopez
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The office manager was very helpful and informative .
Tracy Stinnett
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James Walker
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Friendly, helpful, and cost-effective!
KenMc One
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Roberto Santos
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David Maxwell
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Great Place, Great People, always a pleasure!! Good Value as well as well maintained.
david mccauley
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Lee was very friendly and helpful in handling our needs. He took extra time to explain all of the details. It was our first time in renting a unit.
Christi Williams
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Lisa Weeams
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They were professional and efficient in dealing with my storage needs.
Rusty Kirkpatrick
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Good people
Haley Griffis
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Very helpful staff!
Raynor Campbell
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Emily Crew
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Marion Coe
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David Moore
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Fair price for very clean outdoor covered storage facility.
Mellie Towles Risner Mellie Towles Risner
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Great service & clean buildings. Great on prices & very helpful.
Luckus Moore
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ER LANGFORD
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Joshua Dunaway
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Leave your stuff here
j.r. Banister
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Joe Pyland
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Good fair people who work hard to help you out
Russell Bouydston
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Friendly and well priced
Clay Gabhart
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Outstanding customer service, would definitely recommend them for future use.
Sid Serrano
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Sid Serrano
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Lindsey Lyday
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They are honostly one of the best places to have your things stored.
Matt Crew
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Lee Mull
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Friendly staff, Convenient location for RV Parking, 24/7 access gate, online payment options.
Michael Newlin
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Very helpful friendly people. Good facilities.
Pam Reed
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Small local business. The prices are great. Lee provided beyond stellar customer service. Boat, RV storage a long with climate controlled units.
Bob Sapp
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These guys always have great customer service and are very quick to get you the best unit to fit your needs. Would highly recommend them for your storage keeping.
Eddie Walker
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Nice facilities
Arrow Arrow
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I mean really just just walk right in, its self storage, no reason to pay anything. Just ask anybody we just sort of walk in and store things in like cell number 4 its great.
Lisa M.
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I posted about this business a couple of years ago. I am such a customer service nazi, or so I have been told, lol. However after teaching it to multiple levels of employees for a "Texas based grocery company" for over 20 years, it is always a thrill to encounter those who do it so well. When a representative at one location completely dropped the ball and was incredibly rude and dismissive of me to an excessive degree, I posted that account here some time back. The owner responded quickly to my posted 1 star feedback with a sincere apology and a plan to salvage the relationship with me, his customer. His plan included a discounted rate for a period of time. When it was later discovered that I was still receiving the discount past the agreed upon period of time, as it was not updated in their system, the manager called me back w my new rate and start date... with NO MENTION of what it "should have been". Many managers can’t help but elaborate in such situations, tooting their own horns and making the customer feel uncomfortable. Not here! Greg (not certain that was mgr’s name) was professional, respectful, and even showed a bit of sense of humor. Nice job! There’s no question of my choice of storage facilities for now and in the future. In addition, my friends have been made aware that this is a company with leaders who value their customers and focuson the big picture.Thanks, gentlemen!
Waco
4.95 Rating - 75 ReviewsThis reviewer did not leave a comment about their rating.
I never really post reviews unless i'm just somewhat amazed by something. And I have posted a review already when i first started renting my unit. Well I'm back again to say how awesome the employees are with this Company. They go out of there way to help you out and you just don't get that these days. Its like everybody hates their Jobs or something. Well I must say that Casey with the online chat is the Awesome one today . I was totally satisfied with my chat. And my concern was promptly handled . So if i was the owner of this well managed and neatly kept establishment id be thinking really hard on some nice Christmas gifts for my employees. But I'm sure thats under control cause a business with happy and helpful employees has an Awesome Owner to work for. So yall keep it up and Have a Merry Christmas and a Happy New Year.
Great customer service. Was able to get everything taken care of over the phone. Everything was throughly explained A-Z. Glad I went with them!
When she puts you out check in with HGS to store your sh#@ Thanks HGS😃
Robin in the office is awesome!! I signed up online, bought the wrong storage....came to the facility she fixed my mistake and got me setup quick and easy!
christie mccoy
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Very friendly service
Lorena Hernandez
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Excellent costumer service! Robyn, the manager, assisted us like we were family. She went above and beyond to get us the storage just right for us.
Yolanda Warner
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Love it from the beginning....Contactless setup!! Quick and easy forms...
CHRIS NORRIS
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First id like to say i reserved this unit and got an immediate response which made this super easy to rent this place. But I on my end had a few set backs as to making the check in times I had set. I had started thinking that im really upsetting this person because of my rescheduling. But i was so wrong Robyn Ware the Property Manager there is just Awesome. I thought i was gonna get the third degree instead i got a free lock for my building. How awesome is that? And its a good lock not some cheap lock. So after getting the lock and going over the do and donts everything went as planned and the price i was quoted was spot on and no surprise charges or anything. So after we wrap that up she follows me out to my unit and shows me where its at and wants to make sure that the unit is clean and swept out and ready to move in Well it did need some sweeping i mean i could have just.dealt with it it wasn't bad at all but when.she was done it couldn't have gotten any better. She then informed me what to do in case of emergency if one was to happen. Then also to tell her if i seen any 4 legged critters of any kind ,color or size because they have a regular exterminator scheduled that does his thing to keep it nice and pest free. Also the unit i received was like all metal.walls and ceilings and very well constructed to where i don't think one of them grey fuzzy creatures can make his way in my unit anyway So that's a big plus i think and that about sums it up .I am very happy i chose HGS Self Storage and I highly recommend if your needing a clean and rodent proof unit ..Reserve one here, you'll'll like it. I do. And im a little on the picky side.
Me You
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Moving is hard, especially in triple digit heat. The friendly staff of HGS Storage make it feel like a breeze, though. I recommend this storage location to everyone in or near Waco, TX.
Sherry Sodic
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Very friendly and accommodating. We reserved a smaller unit and on moving day realised we needed a larger unit. The woman who helped me was super helpful in changing my reservation. The unit was clean. When it was time to move out the same employee helped me close my storage account. I highly recommend HGS.
Eunice Caballero
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Thank you!!
Andrea Persilver
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Robin was a very cheerful and sweet women, I was on a mission for a last minute storage unit and she was able to get me right in and set with a unit and price was alot better then most the other storage places on Google. Thank you Robin for helping me and making it so easy, you are definitely someone I will refer to.
David Schaefer
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Rebecca Marinero
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Dwight Peterson
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Paige Mage
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Great office staff was able to switch from one unit to a larger one very easily. The units are very fair priced and are very clean
Jordan Guerra
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I’ve used them twice now. So lovely and courteous
Collin Erickson
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Great experience. Very friendly office staff, complimentary lock and key, very competitive pricing. My unit was the cleanest I’ve ever seen a storage unit. Can’t say enough good things about HGS in Waco.
Russ Leone
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The lady actually transferred my storage unit to one where it would be easier access to back a UHaul into at no additional charge!
Daymon Gonzalez
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Had a wonderful experience!! The front desk lady was nice and helpful!!
Joshua Dunegan
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The service is extremely fast and convenient. I reserved my unit online then went to the office the next morning and was wrapped up in literal minutes! Thank you all
rahul kabariya
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Dennis Owens
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Showed up after 5:30 and needed storage asap! Robin put me in a 10x10 with ease. She went out of her way to insure that my gate code worked and was friendly and the paperwork was fast and simple. Thank You Robin for your help.
Karen Olsen-Powers
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Andrea Keeney
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Daniel Witzel
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24/7 gated access, slated grounds so lower risk of flooding, reasonable prices, and good units overall.
Rods Goldmyne
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Tonya Grant
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Roxanne Gonzales
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The best customer service and very cheap pricing. Online reservations to lock in your price and reserve your unit
katie blackard
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Marilynn Guerrero
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Manager was very friendly and helpful!
Monica Ramirez
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Michael Jack Watson
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Professional staff, clean property, and courteous every time I called... Matt and his crew went above and beyond my expectations. The unit was safe from pests and weather, and secure from the public. I always felt safe when I went to my unit day or night. Besides all those thinks, the unit was less expensive than most others in town. I set up auto drraft payments, and email notifications of my invoices. It was ALL super simple and efficient. I basically didn't have to worry about anything because hgs took care of everything before I even thought of it. I will use hgs again! I would for sure recommend this company and specific location to anyone needing short or long-term storage. Mjw 7/2019
Sooz
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Very helpful and friendly! I got set up, stored up, and back on my way quickly! Would recommend. For sure, duuuuude.
Steven Hill
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Mel Juarez
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Robyn was very informative and took the time to show me storage area. Did not have to wait long all fine within a few minutes. Thank you..
Jamie Fortin
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Daniel Gosselin
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Alyssa Van Vossen
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Alexis Harrison
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Wonderful place! Alex was so helpful and informative when I stopped by. This place has Great prices! I definitely recommend HGS Self Storage if you are looking for a place to store your items.
Kenzie McKay
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Kole McKay
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Garret Harrison
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karen bone
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Juan Carlos Esparza Ochoa
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Deanna
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Excellent over the phone and in office customer service. The property appears secured. The storage unit was clean. The property was clean. The process of renting storage unit was super easy.
Carol Valentine
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Bill Myers
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Exactly right place to go. Good people at this great location!
Emily Crew
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Isaiah Thomas
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We went there to find a storage space and they had alot of space for our things an the only problem i had was the key got stuck and it took a little strength to pull it back
Kngc Llas
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Gina Ragain
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John Loya
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Manager was awesome! Took care of everything quickly and professionally. Great prices!
Elsie Kageler
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Jake Resendez
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Luecke Crew
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Amazing service! My mother and I rented a unit today and Matt got us in and out the door super fast and was an amazing help!! I will never go to another storage place again. Keep up the great work!
Jeremiah
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New management is a breath of fresh air! Just switched from a small unit to a larger unit and he made it extremely easy and worked around our schedule to let us transfer our stuff. Thank you!
Lynn Myers
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Management was very welcoming and efficient. Unit was clean and rates are reasonable. I will definitely use again and encourage everyone I know to.
EJ Simplicio
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Very clean & safe, with friendly staff and online bill pay was easy to use.
John Cameron
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Great prices, clean and secure!
Rebscca Sheffield
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Ms. JOYCE IS ALWAYS DELIGHTFUL N SO FILL OF LIFE.
Amelia H
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Diane Rivera
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I recommend HGS storage they make you feel like family...
Mike Brown
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JR WaCo
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The lady that works at the front was very nice & helpful...always has been for the many years I've been renting a storage unit from this place... I think the after hours customer service is hilarious though... It seemed as if I was calling a pharmacy or after hours doctors office with the way they answered my call... I didn't realize storage unit companies now have calling centers that are located offshore!! lol
Misty Brown
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Samantha Backer
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Beth Hetterick
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Deniece Haywood
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