Reviews

They are very nice and reasonable

Good customer service, easy system.

Great service! Unexpectedly had to store a vehicle. Very helpful. Phone calls returned immediately. Setup and process to get a storage spot went smoothly. Very clear directions on how to get into the facility after hours. Management is wonderful. Would use them again!

Great storage clean climate controlled. 24 hour access

Fair prices. Fenced perimeter. Good location. Roommate has a unit. No issues!!

Fast and easy service.

My experience was a great one with HGS Self Storage! Very friendly and totally professional. I highly recommend HGS to all my froends!

Excellent service from Mr. Lee Mull.

There are a lot of options when it comes to storage, but HGS Storage in Hewitt is the best I have come across. The process of signing up for my unit was quick and easy and the staff on location were very nice and extremely helpful. The units were clean and well kept but most importantly I left feeling like my belongings were safe. I would definitely recommend them for anyone in need of storage facility in the Waco or Woodway area.

This place was great. The management is nice and friendly. Would definitely recommend!

Very nice customer service. Guys are very helpful and honest.. Good prices and reasonable units.

Easy account setup via their website. Perfect considering the current pandemic.

Great customer service!

All my experiences were good and the folks were friendly and helpful.

I chose HGS Storage in Hewitt based on the reviews previous customers left. The reviews were extremely accurate. Lee has been so helpful in helping me choose the correct size storage unit; very customer service driven especially during these difficult times. I am very happy to see that customer service is still a priority with businesses. Thank you HGS - Hewitt Team! I am happy and comfortable with my storage choice.

great mgmt. with nice updates for payments and receipts.

Friendly and courteous staff. Great service. Answered all our questions.

Have experienced nothing but great customer service and very friendly. Thank you Greg Burt for everything. Sincerely, Jennifer Winniford

Storage units were clean and dry. The people at HGS were friendly and helpful. Got me in and out in just a few minutes.

The location was closed for walk-ins, but promptly called me back and completed the needed paperwork via phone and email. The paperwork was easy to complete and we were able to get the space we needed that same day. Thank you!

Guys this place may not seem up to date but don't be deceived the space is big and they are absolutely the best customer service and heart warming group of people! I rate this place a 5 because of the fact they take care of you and free pallets for the dry units!! Not to mention 5 min fast sign on for paper work!

The agent was very friendly and polite. He explained everything in detail and made sure I was comfortable with all company policies and fees. Highly recommend for anyone looking for indoor or RV storage.

Very helpful, free lock, gave good directions, wonderful experience

Fast, friendly, 24/7 access, great price.

Greg was very kind, courteous, knowledgeable, & funny. He made the process very easy.

Greg made the detailed enrollment process easy and clear. I am very pleased.

When I arrived in the office for the first time, the managers were both aware of the reservation I made on-line. Lee helped me with the necessary paperwork which we finished quickly. He even helped me set up auto payments. Both Lee and Greg were friendly and gracious. A quick tour of my storage unit along with instructions on how the security gate works and we were finished! I feel confident that my belongings will be safe and in good hands!

Great customer service. I would recommend this storage place to anybody

Super polite excellent service. Got me a unit and returned my rental truck in all of 20 minutes. Will definitely return in future.

Best people ever. Very helpful. Wonderful, safe place to store.

Lee and Greg at HGS are amazing! They are great to work with and always friendly!

Excellent customer service! I have used this facility more than once!!! They also have great pricing for large units.

Greg was really nice and helpful. He explained everything thoroughly and patiently.

Mr Burt provide high level service. He suggested I consider a larger unit based on what I need to store. He suggested it not to up sell, but to provide me options. Mr. Burt was also extremely thorough regarding the procedures. I would highly recommend giving HGS your storage business in the Waco area.

They are courteous, quick, and kind!

Painless process, good price. I Recommend

Very friendly and professional on site staff. I’m confident that stored items will be safe and secure as there is on-site after hours staff. Call center staff was professional as well when scheduling appointment. Units and area were clean and well organized. I would certainly recommend HGS Self Storage for storage units as well as boat/Rv storage.

Great friendly staff. Nice large property and good large units.

Really helpful! Got me into a unit within an hour of contacting them. Clean facilities

The people who run this facility are amazing. It feels like you’re leaving your stuff with family, except you don’t have to worry about anyone going through your stuff. 😂 They are helpful, kind, genuine, down home people. I highly recommend them.

Greg was great!! He was very quick with the whole process of the rental agreement and made certain that we understood every aspect. I could not have asked for a smoother transaction. Unit is in good condition and the whole storage complex was clean and clear of obstacles. Very simple to navigate.

The guys in the office were helpful and made it all simple. It only took a few minutes to pay and get the contract done. I can pay future months rent online. This is the 2nd time I’ve used their facility. It’s all clean and well maintained. I highly recommend this storage facility!

Great place, great people, made me feel extremely welcome.

Was greeted when i went in. They understood what i wanted. Polite in every way.

Very fast transaction. Customer service was outstanding. Storage unit was clean and very nice.

This has been a very pleasant experience working with HGS. They have been friendly, helpful and very professional.

Got in and out fast when acquiring the unit, friendly, competent staff in a convenient location. Highly recommended.

The manager helped me kill 3 birds with one stone! This place is a jack of all trades. I got boxes a moving truck and a storage shed. But that’s no even all they have they also have tape locks Ect. I want to say thank you for making my move so much easier for me!!

These guys weer very professional and helpful!

HGS In Hewitt gave me convenient, accessible, clean and secure storage for my worldly possessions as I transitioned my career to Waco. The manager Greg was professional, friendly and totally understood what I needed before I needed it. He worked with me for both climate controlled and non-climate controlled needs. Then offered up a truck rentalwhen I needed to move my stuff to my new home. Auto billing and email communications were seamless. The price was right!!! These guys are great. Highly recommended!!!

Pleasant management and smooth leasing process. Covered parking is in excellent shape

Great customer service and atmosphere. I am confident my personal items are stored safely; great value for the price.

Fast easy. Friendly staff

The office manager was very helpful and informative .

Friendly, helpful, and cost-effective!

Great Place, Great People, always a pleasure!! Good Value as well as well maintained.

Lee was very friendly and helpful in handling our needs. He took extra time to explain all of the details. It was our first time in renting a unit.

They were professional and efficient in dealing with my storage needs.

Good people

Very helpful staff!

Fair price for very clean outdoor covered storage facility.

Great service & clean buildings. Great on prices & very helpful.

Leave your stuff here

Good fair people who work hard to help you out

Friendly and well priced

Outstanding customer service, would definitely recommend them for future use.

They are honostly one of the best places to have your things stored.

Friendly staff, Convenient location for RV Parking, 24/7 access gate, online payment options.

Very helpful friendly people. Good facilities.

Small local business. The prices are great. Lee provided beyond stellar customer service. Boat, RV storage a long with climate controlled units.

These guys always have great customer service and are very quick to get you the best unit to fit your needs. Would highly recommend them for your storage keeping.

Nice facilities

I mean really just just walk right in, its self storage, no reason to pay anything. Just ask anybody we just sort of walk in and store things in like cell number 4 its great.

I posted about this business a couple of years ago.  I am such a customer service nazi, or so I have been told, lol.  However after teaching it to multiple levels of employees for a "Texas based grocery company" for over 20 years, it is always a thrill to encounter those who do it so well.  When a representative at one location completely dropped the ball and was incredibly rude and dismissive of me to an excessive degree, I posted that account here some time back.  The owner responded quickly to my posted 1 star feedback with a sincere apology and a plan to salvage the relationship with me, his customer.  His plan included a discounted rate for a period of time. When it was later discovered that I was still receiving the discount past the agreed upon period of time, as it was not updated in their system, the manager called me back w my new rate and start date... with NO MENTION of what it "should have been".  Many managers can’t help but elaborate in such situations, tooting their own horns and making the customer feel uncomfortable.  Not here!   Greg (not certain that was mgr’s name) was professional, respectful, and even showed a bit of sense of humor. Nice job!  There’s no question of my choice of storage facilities for now and in the future.  In addition, my friends have been made aware that this is a company with leaders who value their customers and focuson the big picture.Thanks, gentlemen!